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Cti Toolkit Agent Desktop Download Rating: 5,0/5 2522votes

Cti Toolkit Agent Desktop Download. Cisco Agent Desktop is a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers.

Cisco Cti ToolkitCti Toolkit Agent Desktop Download

Contents • • • • • • Basic Use of CTI Toolkit Agent Desktop CTI Toolkit Agent Desktop The CTI Toolkit Agent desktop is compatible with the operating systems: • Windows 7 - Standard, Ultimate, and Professional • Windows 2008 R2 (Citrix only) For more information, see the. To start CTI Toolkit Agent Desktop, select Start >Programs >Cisco Systems CTI Toolkit >Agent Desktop. Upon startup, the CTI Toolkit Agent Desktop main screen appears.

This screen includes the following options: Note Keyboard equivalents and shortcuts related to these buttons and displays are described later in the sections on accessibility. • Login—Contains buttons that let the agent log in or log out. • Agent State—Contains buttons that let the agent change the state of the currently logged in agent.

• Dial/Answer/Release—Contains buttons that let the agent make, answer, and hang up calls. • Hold/Retrieve—Contains buttons that let the agent put a call on hold and retrieve a held call. • Alternate/Reconnect—Contains buttons that let the agent alternate between and reconnect active calls.

• Conference/Transfer—Contains buttons that let the agent start and complete conference and transfer operations. • Supervisor Assist—Contains buttons that let the agent request assistance from a supervisor. • Tools—Contains buttons that invoke statistical displays, start a chat session, record calls, and report a bad line. • Call Information—Displays call-related data for each call currently on the softphone.

• Status bar—Displays information about the status of the softphone. • Video—Opens the ViewMaster video browser page, if it was enabled during client setup. The Sims 3 Downloads Hair Mac. Log In to Desktop Procedure Step 1 Click Login. Login connects agents to the CTI Server and logs them in to a selected ACD switch. When you click Login, a dialog appears.

The Login dialog varies for different peripheral types. This figure shows one of the Login dialogs. Step 2 Enter the following information in the dialog: Setting Description Notes Connect to Use the drop-down menu to select your connection profile. Agent ID Your agent ID as assigned by your manager. Depending on an option chosen during the CTI OS Server installation, the Login dialog on the Supervisor desktop prompts for either the Agent ID or the Login Name.

Password Your password as assigned by your manager Instrument The device ID assigned to the phone set you receive calls on Mobile Agent Optional setting. Check this box to log in as a Mobile Agent (that is, on a phone that Cisco Unified Communications Manager does not directly control).

The fields in the Mobile Agent area are accessible only when Mobile Agent is enabled in the deployment. Phone Number Optional setting. Enter the phone number on which the Mobile Agent receives calls.

Enter the number in the format to dial the number from a Unified CM IP Phone, unless your system administrator instructs you to use another format. CTI OS does not validate Mobile Agent phone numbers at login. Ensure that the number you enter is valid and correct. An invalid number causes the CTI OS desktop to show the incoming call, the customer to hear ringing, but the call is not routed to the agent phone. Call Mode Optional setting. Select one of the Call Modes from the drop-down: • Call-by-call—Agent phone is dialed for each incoming call. • Nailed connection—Agent phone is dialed once immediately after logging in and remains connected through multiple customer calls. Garmin Nuvi Safety Cameras.